Case Study: Crompton saves 88% of at‑risk employees and transforms onboarding with inFeedo's Amber engagement bot

Crompton connects with employees across 19 branches & redefines its onboarding process as an HR KRA using an engagement bot

Crompton, an electrical company with 450+ employees across 19 branches, struggled to identify and address individual employee issues due to a 1:150 HRBP:employee ratio; focus groups were slow and engagement surveys only covered staff after six months, leaving early onboarding gaps undetected. To tackle this, Crompton partnered with inFeedo and deployed Amber, an engagement bot, to collect daily feedback and real-time insights from new hires.

inFeedo’s Amber provided a unified platform to monitor onboarding and engagement across tenure touchpoints, enabling corrective actions by managers based on exact reasons for disengagement and making onboarding an HR KRA. The solution produced measurable results for Crompton: a 73% response rate, a 4.1/5 organizational mood score, and 88% of at‑risk employees identified by Amber were saved.

Crompton

Satyajit Mohanty

Chief Human Resource Officer