Case Study: Automattic ships software faster from Slack with Indent

Automattic reviewed 937 pull requests in 30 days with Indent

Automattic, a company building diverse products like WordPress.com and WooCommerce, faced the challenge of managing a broad engineering surface area where work originated in Slack conversations. The process of turning discussions about bugs, alerts, or features into actionable code was fragmented, requiring engineers to manually collect context and switch between applications. The vendor, Indent, provided a solution that integrates directly into these Slack workflows.

Indent's solution allows Automattic's teams to mention an agent in a Slack thread, which creates an isolated sandbox session with full context from the conversation, code repositories, and connected services like Railway and Sentry. This enables the agent to investigate issues, write code, run tests, and open pull requests directly from the initial discussion thread. As a result, Indent helped streamline the path from conversation to code, with nearly all sessions starting in Slack. In a 30-day period, Indent automatically reviewed 937 pull requests across 19 repositories, improving code quality and integration into the normal development process.

Automattic