Case Study: Leading Telco Company achieves higher end-user engagement and reliable critical communications with Improved Apps

Leading Telco Company - Customer Case Study

Leading Telco Company engaged Improved Apps to rescue a stalled Salesforce Community Cloud rollout after a competitor’s failed deployment. The customer needed an easy-to-use community for users who only log in a few times a year and a reliable way to notify all community users about important account and service changes.

Improved Apps embedded contextual help and tips throughout the community pages and introduced a Noticeboard to broadcast vital information, making it simple for infrequent users to find what they need. As a result, Improved Apps delivered measurable increases in end-user engagement, successfully rolled out new community features, and ensured critical notices were received by customers.