Case Study: Leading Software Company achieves 70% fewer support requests and 50% reduced training with Improved Apps

Leading Software Company - Customer Case Study

Leading Software Company was struggling with a dated legacy CPQ tool that lacked quoting flexibility, minimal training resources, and needed a global CPQ replacement. They turned to Improved Apps, using Improved Apps’ context-aware Help & Training integrated with Salesforce Sales Cloud to support sales-process enablement and onboarding during the roll-out.

Improved Apps implemented a scalable, in-app Help & Training solution that simplified quoting processes and aligned teams, supporting the creation of 100,000+ quotes. As a result, Improved Apps helped drive a 70% reduction in email-based support requests and a 50% reduction in training effort, while making the platform easier to roll out and maintain.