Case Study: Leading Healthcare & Life Sciences Company achieves increased revenue, improved customer satisfaction, and reduced internal costs with Improved Apps

Leading Healthcare and Life Sciences Company - Customer Case Study

Leading Healthcare and Life Sciences Company engaged Improved Apps to avoid high development costs while improving Operations & Marketing and Customer Technical Support on Salesforce Service Cloud. The customer needed faster prioritization of Health & Safety tickets, embedded “best practice” guidance for service agents using MyCase, and CRM-driven up‑sell and cross‑sell capabilities.

Improved Apps implemented NoticeBoard to alert key executives to priority tickets and prompt proactive agent responses, and embedded Improved Help into Salesforce pages to guide service agents toward sales opportunities. As a result, Improved Apps’ solution increased revenue and customer satisfaction, made initial and ongoing MyCase training easier, and reduced internal support costs.