Case Study: DMCC Improves Community Engagement with Improved Apps

How Improved Help and Noticeboard effectively addressed the challenge of engaging users who only logged into the community a few times a year

DMCC, a leading customer community for financial services and investment management companies, needed a better way to engage users who only logged into its Salesforce Experience Cloud community a few times a year. After a failed WalkMe™ deployment, the company turned to Improved Apps for a more reliable way to help users navigate the community and stay informed about important account updates.

Improved Apps implemented Improved Help and Noticeboard within Salesforce Experience Cloud. Improved Help provided in-page guidance and tips, while Noticeboard delivered real-time announcements and account-related updates, resulting in higher end-user engagement, easier navigation, and successful rollout of new community features.

DMCC