Case Study: Qlik reduces training time and support requests with Improved Apps

How Improved Apps embedded tools help Qlik design a comprehensive training program that included rich context-aware help and training resources

Qlik Technologies, a global provider of data analytics and business intelligence solutions, needed to replace an outdated legacy CPQ system with a modern, cloud-based Salesforce CPQ platform. Working with Improved Apps, Qlik also faced the challenge of training global sales teams that had limited experience with cloud CPQ tools and had little existing training material.

Improved Apps helped Qlik build a comprehensive training program with rich, context-aware help and resources alongside the Salesforce CPQ implementation. The new platform simplified quoting and improved scalability, helping Qlik’s teams create more than 100,000 quotes, reduce email-based support requests by 70%, and cut training time by 50%, boosting productivity and sales efficiency.

Qlik