Case Study: Brambles achieves Zero Classroom Training and faster Salesforce adoption with Improved Apps

Delivering Zero Classroom Training with Improved Apps

Brambles needed to move from classroom-based learning to a “Zero Classroom Training” model for its global Salesforce users, addressing resistance to change while ensuring role-based, multilingual access to timely help, compliance certification, LMS/DMS/CMS integration, and measurable ROI. To do this they worked with Improved Apps, using its Zero Classroom Training framework and User Engagement Layer (in-app Training Guides) on the Salesforce platform.

Improved Apps delivered in-context guided tours, role- and language-aware content, embedded videos/notes and LMS/DMS integration so users can access bite-sized training at the point of need. The Improved Apps solution shortened onboarding and training times, cut the learning curve, reduced errors and interruptions, supported compliance, and provided measurable usage analytics and an early‑warning system to identify training gaps and demonstrate ROI.

Brambles

Julie Holloway

Learning and Development Manager