Case Study: Elsevier achieves an 11% employee engagement boost with Impraise Mobile

Elsevier - Customer Case Study

Elsevier, transitioning from traditional publishing to information analytics, faced the challenge of retraining and managing its global Sales teams to meet new business objectives while ensuring leaders and reps actually adopted the required tools and behaviors. They needed a way to align coaching, teach new skills, and support a constantly on-the-go sales force.

Elsevier implemented Impraise Mobile to drive adoption: managers and sales reps set joint coaching plans, complete quick reviews after sales activities, and give real-time feedback. In a nine-month cycle this produced 6,500 feedback exchanges, an 11% boost in employee engagement and a 9% increase in satisfaction with feedback—results that reversed HR’s expectations of a temporary engagement dip.

Elsevier

Eric Hooftman

Vice President of Global Sales Leader Coaching