Case Study: Fred Anderson Toyota achieves $1.1M in service revenue and 1,500 appointments in 6 months with Impel’s Service AI

Impel’s Service AI Drives Fixed Ops Revenue and Customer Retention

Fred Anderson Toyota, a family-owned dealership in Raleigh, NC, faced limited service-department resources and rising lost revenue from lapsed customers and missed appointments. To scale personalized outreach across the ownership lifecycle without adding headcount, they turned to Impel’s Service AI.

Impel’s Service AI automated DMS mining and hyper-personalized follow-up, re-engaging customers at key ownership moments; in six months it reached more than 23,000 customers, facilitated over 1,500 service appointments, and generated over $1.1M in repair orders, allowing Fred Anderson Toyota’s staff to focus on service operations and customer satisfaction.

Fred Anderson Toyota

Sean Mehaffey

General Manager