Case Study: Rapid7 enhances partner experience and collaboration with Impartner PRM

Rapid7's Transformation: Enhancing Partner Experience Through Automation

Rapid7, a cybersecurity company, faced challenges in efficiently managing its diverse partner ecosystem. Their partners needed easier access to approved quotes, better visibility into customer renewals, and more seamless collaboration with Rapid7's internal teams. To address this, they turned to their existing vendor, Impartner, and its Partner Relationship Management (PRM) platform to enhance the partner experience and automate key processes.

Impartner provided a modernized portal experience with new automated workflows and seamless integration with Salesforce CRM, enabling real-time data synchronization within 90 seconds. Rapid7's internal team implemented the new Impartner PX solution independently, achieving a successful launch in just eight weeks. The results included significantly enhanced partner engagement through self-service access to opportunities and quotes, streamlined operations that cut time on routine tasks, and overwhelmingly positive feedback from their global partner community.

Rapid7

Kelly Hiscoe

Senior Director, Global Partner Programs and Experience