Case Study: Lookout achieves 24/7 partner self-service and 40% lower support costs with Impartner and Embrace.ai

Lookout cuts partner support costs by 40% with Impartner

Lookout, a cloud security company, faced the challenge of scaling its partner ecosystem efficiently. To transform partner engagement, they worked with vendor Impartner and integrated Embrace.ai's conversational assistant into their Impartner PRM platform.

The solution provided 24/7 AI-powered self-service, which reduced first-level support costs by 40% and cut repetitive tasks for partner managers by 60%. This integration, implemented by Impartner, gave Lookout deeper insights into partner behaviors and real-time sentiment tracking, enabling a smarter and more scalable partner experience while freeing internal teams for strategic initiatives.

Lookout