Case Study: Lookout achieves 40% lower support costs and stronger partner engagement with Embrace.ai and Impartner

Lookout cuts first-level support costs by 40% with Impartner

Lookout, a cloud security company, sought to enhance its partner experience and scale its partner ecosystem efficiently. The challenge was to manage partner engagement effectively while reducing the operational burden on internal teams. To address this, Lookout turned to the vendor Impartner and integrated a solution from Embrace.ai into its partner relationship management (PRM) platform.

Impartner implemented an AI-driven solution by integrating Embrace.ai's conversational assistant into its PRM platform. This provided Lookout's partners with 24/7 self-service capabilities. The implementation resulted in significant efficiencies, reducing first-level support costs by 40% and cutting repetitive tasks for partner managers by 60%. The solution also delivered deeper insights into partner behavior, enabling Lookout to offer a more data-driven and scalable partner experience.

Lookout