Case Study: Contact Point 360 reduces training time for BPO recruits with iMocha's talent acquisition solution

How iMocha helped Contact Point 360 reduce training time for BPO recruits with high-quality hiring

Contact Point 360, a global BPO organization with operations across 10 locations, was looking for a more objective way to evaluate multilingual, customer-facing talent. The company needed to align skills with job profiles, reduce long hiring cycles, and assess English proficiency and technical capability more accurately for its BPO teams, using iMocha’s Talent Acquisition solution and AI-English Pro.

iMocha implemented talent acquisition analytics, AI-English Pro, and automated reporting to map candidate skills, improve hiring decisions, and support fair, data-driven shortlisting. The results included a 24-hour reduction in time to shortlist per candidate, training time cut from 3 weeks to 1 week, and a 66% reduction in training time overall, along with a 15% lower attrition rate.

Contact Point 360

Daniel Cheung

Vice President of Global Client Services