Case Study: Aetna U.S. Healthcare achieves cost-effective, interactive online learning with iLinc's LearnLinc

Quality Care Through Strategic Online Learning

Aetna U.S. Healthcare, a $15.5 billion division with nearly 16 million members, needed a more effective, cost-conscious way to train staff and improve communication across patients, providers and partners. Training director Dave Blair spent months researching online solutions and secured approval to pursue a virtual classroom approach that would match Aetna’s patient-centered, coordinated-care philosophy.

After evaluating vendors, Aetna selected LearnLinc from iLinc Communications for its low bandwidth needs and interactive classroom features. The platform — offering instructor-controlled participation, application sharing, electronic hand-raising and a screen “glimpse” capability — replaced a heavier video-based option and delivered improved training outcomes while remaining a cost-effective, long-term solution.

Aetna U.S. Healthcare

Dave Blair