Case Study: Demand Management, Inc. achieves cost savings and expanded web conferencing capabilities with iLinc

Demand Management Expands Web Conferencing Capabilities and Cuts Costs by Switching from WebEx to iLinc

Demand Management, Inc., a global provider of supply chain software, faced rising web and audio conferencing costs after five years on WebEx—paying for fixed seats and per-minute audio that frequently triggered overage charges. Leadership needed a lower-cost, more flexible solution to reduce travel expenses, avoid unexpected fees, and expand conferencing use across support, sales, marketing, and training.

DMI migrated to the hosted iLinc Suite (with VoIP, phone, and video options), offloading management to iLinc to avoid downtime and IT burden. After training and rollout, teams adopted features like desktop sharing, surveys, saved meetings, and webinars, which lowered long‑distance phone costs, increased conferencing use companywide, and improved customer support, sales demos, marketing outreach, and internal communication.

Demand Management, Inc.

Steve Theodorou

IT Director, DM