Case Study: ANDRITZ achieves 30% service efficiency improvement with IFS assyst

ANDRITZ realizes the path to service growth with IFS

ANDRITZ, the Austria-based global technology group, faced rising customer expectations for more knowledge, guidance, and predictive service as equipment expertise became harder for customers to maintain internally. To support its digital transformation roadmap and future service growth, ANDRITZ turned to IFS assyst, including IFS Field Service Management, to modernize how it delivers service.

IFS assyst helped ANDRITZ replace homegrown and Excel-based field service processes with a mobile, globally deployed solution that improved access to data, streamlined dispatching, and reduced technician administration. The result was faster job preparation, more time spent on customer-facing work, better process standardization, and an estimated 30% efficiency improvement when fully deployed.

Andritz

Klaus Glatz

Chief Digital Officer