Case Study: American Airlines lifts retention 5x with Idomoo personalized interactive video

American Airlines Lifts Retention 5x With Next Gen Video

American Airlines worked with Idomoo to reengage AAdvantage Aviator Red World Elite Mastercard members who were less active or unaware of the full value of their card. The airline needed a highly personalized, scalable way to cut through generic marketing and strengthen loyalty while motivating members to take action.

Idomoo powered a Personalized Interactive Video campaign featuring nearly 40 data points, personalized messages, and interactive scene choices tailored to each cardmember. The campaign drove a 5x increase in customer retention and delivered a 15x ROI, helping boost engagement, spending, and overall loyalty.

American Airlines

American Airlines