Case Study: Office of Management and Budget achieves faster stakeholder engagement and policy input with IdeaScale

Office of Management and Budget - Customer Case Study

The Office of Management and Budget (OMB) needed a better way to communicate and connect with front-line staff and external stakeholders, and to collect and track open-ended feedback faster. Its existing process often took 9–10 months, so it turned to IdeaScale and its idea management/crowdsourcing platform to support earlier policy discussions and improve input gathering.

IdeaScale helped OMB launch a community in six weeks and a major crowdsourcing campaign in another six weeks, with strong support during onboarding. As a result, OMB improved cross-agency collaboration, built stakeholder buy-in, and made more informed decisions on a timeline measured in weeks instead of months.

Office of Management and Budget