Case Study: Marriott Vacations Worldwide achieves up to 50% document storage and retrieval cost savings with IdeaScale

Marriott Vacations Worldwide - Customer Case Study

Marriott Vacations Worldwide, a global leader in vacation ownership, launched The Idea Depot to crowdsource associate suggestions that improve cash flow and drive innovation. One challenge targeted was document retention and retrieval: the company spent about $250K annually on off-site storage and faced legal, storage, and retrieval inefficiencies that could be reduced by better retention policies and digitization.

By using employee ideas to re-evaluate what must be retained and to move physical records into unused warehouse space up-fitted for compliance, Marriott projected savings of up to nearly 50%. Concrete wins include an estimated $10,000 annual saving from storing 1,000 boxes in-house, more than $60,000 in retrieval-cost reductions, and additional vendor and retention savings, demonstrating how focused, challenge-based ideation delivers measurable results.

Marriott Vacations Worldwide