Case Study: West Dunbartonshire Council achieves streamlined SOA reporting and improved performance management with Ideagen's Covalent

Using Covalent to manage the Single Outcome Agreement

West Dunbartonshire Council adopted Covalent to manage its Single Outcome Agreement (SOA) and to embed a consistent performance‑management culture across the organisation. The council needed robust data collection, local evidence of outcome delivery, quick visibility of status across themes and objectives, and a simple way to publish up‑to‑date performance information for the public and partners.

By mapping SOA outcomes into Covalent Scorecards and using Web Publishing, benchmarking, trend graphs, exception reporting and a Knowledge Bank, managers gained one‑click status views, automated public reporting and targeted queries. The solution eliminated hard‑copy reports, saved time and money, improved data quality and user accountability, increased transparency for councillors and the public, and supported steady performance improvement across the council.

West Dunbartonshire Council

David Webster

Former Section Head Performance Management Manager