Case Study: Torbay Pharmaceuticals achieves reduced staff workload and improved compliance with Ideagen's Q-Pulse Business Intelligence

Torbay Pharmaceuticals reduce staff workload via Q-Pulse’s Business Intelligence capability

Torbay Pharmaceuticals, a GMP-regulated manufacturer certified to ISO 9001 and 13485, needed a faster way to give management a clear, consolidated view of its quality management system. With over 100 Q-Pulse users, reviewing individual workloads, corrective/preventive actions and deviation records required time-consuming logins and manual collation, making it hard to monitor performance and compliance efficiently.

Working with Ideagen, Torbay implemented Q-Pulse Business Intelligence dashboards that pull CA/PA, deviations, failed batch and change-control data into a single, real-time dashboard and analysis module for KPIs. The solution delivered rapid time savings, easier KPI reporting, quicker identification of staff needing support, and stronger evidence of GMP and ISO compliance — all achieved within existing budgets and supported by a close relationship with Ideagen’s technical team.

Torbay Pharmaceuticals

Natalie Moore

Quality Systems Manager