Case Study: Technica International achieves streamlined non-conformance and audit management for continuous improvement with Ideagen's Q-Pulse

Technica International improve non-conformance and audit management for continuous improvement with Q-Pulse

Technica International, a Lebanon‑based provider of customised automation and turnkey lines with a global customer base and eight regional branches, was undergoing rapid expansion and needed a quality management system that could be customised to its operations. The company sought to digitise a paper-based Opportunities for Improvement (OFI) scheme, improve capture and management of non-conformances and customer feedback, and simplify corrective/preventive actions and audits.

Working with Ideagen, Technica implemented Q-Pulse configured to mirror its terminology and workflows, using CA/PA, Audit and Document Management modules plus the Q-Pulse Audit iPad app. The rollout automated OFI reporting, provided full traceability and oversight of non-conformances, enabled year‑ahead audit planning and delivered actionable reports and metrics that reduced errors (wrong measurements, packaging colour issues, damages), improved staff adoption and boosted operational excellence.

Technica International

Aline Assaf

Quality Manager