Case Study: Sydney Airport achieves consolidated safety and significant time savings with Ideagen Q-Pulse

Sydney Airport consolidates safety and security with Q-Pulse

Sydney Airport, Australia’s busiest airport handling around 36 million passengers a year, faced mounting regulatory pressure from ICAO and national authorities to strengthen its safety and security management. Growth exposed weaknesses in ageing IT arrangements and a patchwork of paper-based and disparate legacy systems that couldn’t support KPI benchmarking, centralised reporting or timely incident tracking, as highlighted by independent audits.

Implementing Ideagen’s Q-Pulse provided a single, configurable SMS that consolidated incident reporting, investigations and auditing into one user-friendly repository while allowing safety and security units to operate independently. The solution increased visibility of actions, enabled fast, accurate reporting to regulators and stakeholders, and cut the time spent collecting and analysing safety data by several days per month—delivering measurable efficiency and governance improvements that Sydney Airport now recommends to other airports.

Sydney Airport

Lisa Nunn

Security Systems and Improvement Manager