Case Study: Torbay Pharmaceuticals achieves improved quality and centralised compliance with Ideagen's Q-Pulse

South Devon NHS Trust improve quality at their Torbay Pharmacy Manufacturing Unit with Ideagen’s Q-Pulse

Torbay Pharmaceuticals Unit, part of South Devon Healthcare NHS Trust, is a regulated pharmacy manufacturing unit producing licensed and CE‑marked products while meeting MHRA, EU GMP and ISO 9001/13485 standards. Split across three sites, the Unit relied on labour‑intensive paper systems that made maintaining compliance, document control and audit trails slow and error‑prone, so they needed a user‑friendly, centralised electronic quality management solution.

They implemented Ideagen’s Q‑Pulse QMS, which consolidated document control, audits, corrective/preventive actions, equipment calibration and change control into one accessible system. The result was dramatically reduced paperwork, improved productivity, clearer oversight of compliance activities, better ownership of quality tasks through visible user workloads, and sustained regulatory compliance across all sites.

Torbay Pharmaceuticals

Nick Frampton

Managing Director