Case Study: Dubai Air Navigation Services achieves streamlined document, audit and CA/PA processes with Ideagen Q-Pulse

SERCO Dubai Air Navigation Services improve document, audit & CA/PA processes

SERCO Dubai Air Navigation Services (DANS), which provides air traffic control, engineering and meteorology services at Dubai’s airports, was struggling with fragmented safety and quality processes spread across multiple systems. This led to duplicated information, poor visibility and ownership of documents, slow document approval and reporting, and audits and corrective actions being managed ad hoc via email and phone.

DANS implemented Ideagen’s Q-Pulse as a central quality and safety management system to control documents, audits, non-conformances, incidents and people/training records. The result was a formalised document workflow with electronic signatures and approvals reduced to about a week, instant search and tracking, scheduled audits with checklists, clear CA/PA workflows and escalations, consolidated incident reporting, and automated scheduling for renewals (medicals, visas, training), delivering improved accuracy, accessibility and accountability.

Dubai Air Navigation Services

Brendan Ginn

Team Leader ATC Compliance