Case Study: Glen Turner Company achieves streamlined QMS and faster audits with Ideagen Q‑Pulse

QMS benefits for Glen Turner Company Ltd after turning to Q-Pulse

Glen Turner Company Ltd, a Bathgate-based bottling and maturation business and subsidiary of COFEPP, faced mounting compliance and safety demands as a top‑tier COMAH site handling hazardous materials and food products. The company had inadequate document control, inconsistent processes and weak non‑conformance management, and needed a cost‑effective Quality Management System to meet health & safety, food safety and retailer audit standards such as the BRC Global Standard.

Glen Turner implemented Ideagen’s Q‑Pulse in 2010, using Document, Non‑Conformance, Supplier and Audit modules and upgrading to Q‑Pulse IMS in 2015 for paperless incident reporting. The system delivered improved visibility and control of critical documentation, structured non‑conformance workflows, streamlined audits with reduced audit time, and better incident management—helping the company maintain compliance, save time and strengthen operational safety.

Glen Turner Company

Ian Robertson

Compliance Advisor