Case Study: Dairy Crest streamlines QMS and supplier oversight with Ideagen's Q-Pulse

Ideagen’s Q-Pulse helps Dairy Crest streamline their QMS processes

Dairy Crest, the UK’s leading chilled dairy foods manufacturer with 15 sites, was hampered by labour‑intensive, paper‑based document control and manual change processes. These created slow approval cycles, training gaps, poor visibility of site and supplier performance, and difficulty maintaining up‑to‑date supplier certifications — all risks to compliance and supply‑chain management.

Implementing Ideagen’s Q‑Pulse Enterprise Edition gave Dairy Crest a central document repository and automated change‑control, reminders and retraining triggers across the group and its suppliers. The result was faster approvals, centralised supplier performance monitoring, improved audit and competence management, and a significant reduction in paper (including elimination at the Nuneaton distribution centre).

Dairy Crest

Sarah Deane

Regulatory Manager