Case Study: BT Group achieves consistent, efficient audit processes with Ideagen’s Pentana

Ideagen’s Pentana brings consistency of approach to auditing for BT Group Plc’s Internal Audit team

BT Group Plc’s Internal Audit team, a 90‑person function responsible for SOX and controls across a complex global organisation, had been running bespoke in‑house audit files and tools but needed a modern, industry‑standard solution to improve planning, reporting and consistency across its operations.

They migrated from Ideagen’s legacy PAWS to Pentana — a configurable, multi‑client auditing platform that supports audit, SOX and quality workflows. Pentana delivered consistent processes across 12 audit teams, richer reporting and visibility, easier milestone tracking and smoother migration, enabling greater efficiency, stronger assurance for management and external auditors, and more focus on MIS reporting and training.

BT Group

Mark Tyler

Information Systems Manager