Case Study: Achmea achieves standardized, traceable audits and faster reporting with Ideagen's Pentana

Ideagen’s Pentana audit software gives Dutch insurance company Achmea peace of mind in auditing operations

Achmea, the Netherlands’ largest insurer, faced an outdated internal audit process: 75 audit staff relied on MS Office and structured network folders, which left findings poorly linked to key risks, produced inconsistent audit files and made audit trails hard to follow for supervisors and external reviewers. The department needed a modern, dedicated auditing system to standardise work and improve traceability.

Achmea implemented Ideagen’s Pentana (with custom forms developed by partner Sepia Solutions), which enforced a consistent, risk‑linked audit approach, auto‑populated reports to speed up reporting and made documentation and findings fully traceable. Strong implementation support and growing user acceptance delivered higher-quality audit files, faster audits and greater management confidence.

Achmea

Corné Mulders

Senior Manager of Internal Audit