Case Study: Birmingham Children's Hospital achieves improved safety, productivity and governance with Ideagen’s PatientFirst

Ideagen's PatientFirst brings safety, productivity and governance benefits to Birmingham Children's Hospital NHS Foundation Trust's emergency department

Ideagen’s PatientFirst was implemented at Birmingham Children’s Hospital to address an Emergency Department that was relying on a Patient Administration System and a manual whiteboard rather than a purpose-built clinical management tool. This setup made patient tracking unreliable, hindered electronic recording of vital signs and nurse-administered PGDs at triage, and created safety, efficiency and governance concerns.

After an option appraisal the Trust selected PatientFirst, tailoring the system through close consultancy and onsite support. The solution enabled fast data entry and instant access, electronic assignment, coding, discharge and real‑time tracking (visible to the Hospital Operations Centre), which transformed operations: fewer errors, improved patient safety, higher productivity, stronger governance and coding accuracy, consistent achievement of national ED targets and measurable financial benefit.

Birmingham Children's Hospital

Benjamin Stanhope

Patient Care Consultant