Case Study: Omega Diagnostics achieves centralised compliance and harmonised quality across global sites with Ideagen’s Q‑Pulse Enterprise

Ideagen helps Omega Diagnostics improve its compliance processes across multiple sites

Omega Diagnostics Group PLC, a diagnostics manufacturer with headquarters in Scotland and sites in England, Germany and India, was operating multiple, inconsistent quality management systems despite holding ISO 13485 and ISO 9001 certifications. Sites relied on spreadsheets and paper-based processes for document control, audits and customer issues, making it hard for senior management to get a holistic view of performance or compare metrics across the Group.

Omega implemented Ideagen’s Q‑Pulse Enterprise to centralise quality processes, with separate site databases inside a single system. The solution harmonised reporting and document control, improved visibility for senior leaders, made it easy to spot trends and weaknesses, sped up audits and market access, and supported continuous improvement and higher customer satisfaction.

Omega Diagnostics

Mike Gordon

Group Operations Manager