Case Study: Heineken achieves global audit standardisation with Ideagen's Pentana

Heineken implements Pentana as a scalable tool to facilitate auditing standardisation

Heineken’s Global Audit division, reporting to the CEO and Audit Committee as the company’s third line of defence, faced a scaling and standardisation challenge after the business more than doubled in size. Existing in-house LotusNotes and e-room solutions were not adopted globally or able to enforce a common audit process, so the team evaluated several vendors to find a scalable, standardised tool.

Heineken chose Pentana for its flexibility and integrated audit lifecycle, enabling consistent methodology, centralised action tracking, offline/global use and automatic updates. Implementation professionalised the audit function, improved visibility across regions, delivered a disciplined yet adaptable way of working, and increased efficiency in risk assessment and reporting.

Heineken

Caroline Griffiths

Senior Manager