Case Study: Elmbridge Borough Council achieves modern, mobile-responsive online services and increased self-service with Ideagen Easysite

Elmbridge Borough Council transforms online services with Ideagen Easysite

Elmbridge Borough Council, a local authority in north Surrey serving about 130,000 residents, set out in 2014 to transform its online services as part of a five‑year plan. The council needed a cleaner, mobile‑responsive intranet and website to improve staff access, boost online transactions, support channel shift and increase overall efficiency and cost‑effectiveness.

The council implemented Ideagen Easysite, gaining a responsive CMS with content workflows, monitoring tools and project/UX support. This delivered a clearer, mobile‑friendly site, more consistent and up‑to‑date content, improved online service delivery and self‑service for residents, and measurable progress on channel‑shift targets and cost savings.

Elmbridge Borough Council

Mark Hulbert

Business Applications Manager