Case Study: Dubai Natural Gas Company Ltd achieves 90% paperless, streamlined and centralised document control with Ideagen’s Q‑Pulse

Dubai Natural Gas Company Ltd introduce streamlined and centralised document control with Q-Pulse

Dubai Natural Gas Company Ltd (Dugas), a long‑established supplier in the Gulf region, faced growing problems from manually managed documentation: uncontrolled hard and soft copies, inconsistent version control and a need to centralise processes while also supporting internal audits, asset calibration and customer complaint handling.

Dugas implemented Ideagen’s Q-Pulse as a company‑wide QMS to centralise document control and manage audits, corrective actions, assets and customer feedback electronically. The system made the business ~90% paperless, improved reporting and internal communications, encouraged staff ownership of QMS tasks, and delivered sustained efficiency gains and strong return on investment over more than a decade.

Dubai Natural Gas Company Ltd