Case Study: Dubai Natural Gas Company (Dugas) achieves streamlined, centralised document control and 90% paperless operations with Ideagen's Q-Pulse

Dubai Natural Gas Company Ltd introduce streamlined and centralised document control with Q-Pulse

Dubai Natural Gas Company Ltd (Dugas) is a long-established operator in the Gulf’s oil, gas and petrochemical sector. Facing large volumes of manual documentation and uncontrolled hard and soft copies, Dugas needed a central quality management solution to tighten version control, reduce paper use and support internal audits, asset calibration and customer complaint handling.

Dugas implemented Q-Pulse by Ideagen across the organisation to manage documents, audits, corrective actions and assets electronically. The system delivered centralised document control, improved reporting and internal communication, drove a culture of ownership (staff complete actions on login) and made the company roughly 90% paperless, delivering sustained efficiency gains and strong ROI.

Dugas