Case Study: WM Housing achieves stronger corporate compliance and oversight with Ideagen Covalent

Covalent has helped WM Housing streamline their policy management process and monitor which staff have read and signed off policies

WM Housing, a West Midlands social housing provider managing around 30,000 homes and more than 1,000 staff, needed stronger governance and more efficient delivery of services amid tight regulation and financial pressure. The organisation sought a way to ensure annual strategic objectives were realised, track and manage a new policy review timetable (including who had read policies), and link performance and compliance reporting into board-level oversight.

WM Housing implemented Ideagen Covalent to map strategy to KPIs and provide cloud-based modules for performance, risk, action tracking, policy management and board reporting. The solution delivered near real-time, drillable dashboards and automated workflows that gave board members and staff clear visibility of performance and risks, strengthened governance and compliance, reduced risk exposure and improved productivity and operational performance.

WM Housing

Ian Hill

Director of Governance