Case Study: a global manufacturer reduces agency fees by 60% with iCrossing

Global Manufacturer cuts agency fees 60% with iCrossing

A global manufacturer faced unsustainable delivery costs and operational complexity due to a bloated and fragmented partner ecosystem. Rising agency fees and duplicated efforts stalled their operational velocity and prevented scalability. The company engaged iCrossing to address this challenge.

iCrossing redesigned the operating model by consolidating vendors and shifting high-volume work to a managed offshore team, onboarding over 50 FTEs. This solution reduced agency fees by 60%, enabling the manufacturer's internal teams to focus entirely on high-value strategic initiatives and digital innovation.

Global Manufacturer