Case Study: YMCA of Greater Seattle achieves 10× faster application completion and 54% fewer incomplete applications with iCIMS

YMCA of Greater Seattle Increases Productivity and Adoption with Recruitment Platform Overhaul

The YMCA of Greater Seattle, a nonprofit founded in 1876 with more than 3,000 employees across 13 branches and 200+ program sites, faced a fragmented recruiting process driven by 300 decentralized hiring managers. To centralize hiring, scale operations, reduce candidate drop-off, and shorten time-to-fill and time-to-apply, the Seattle Y engaged iCIMS’ Premium Success program to increase platform productivity, drive adoption, and maximize ROI.

iCIMS provided dedicated support to simplify the mobile application (removing unnecessary fields and using dropdowns), restructure hiring-manager access to centralize workflows and prevent compliance issues, and integrate automated reference checking with Checkster. As a result, mobile completions rose from 10% to 23%, application time fell from 30 minutes to 3 minutes, incomplete applications dropped by 54%, and recruiters saved up to an hour per candidate on references—boosting productivity and adoption across the organization.

The YMCA of Greater Seattle

Elena Bordas

Senior Talent Acquisition Manager