Case Study: Trilogy Health Services achieves engagement of hard-to-reach candidates and faster hiring with iCIMS

Trilogy Health Selects iCIMS to Streamline Recruitment Efforts

Trilogy Health Services, a Louisville-based provider of senior living and long-term care founded in 1997, struggled to hire in a tightening healthcare labor market. A largely paper-based, manual recruiting process left them unable to reach mobile, deskless candidates who spend most of their time on their feet, forcing recruiters to text from personal phones and leaving many specialized roles unfilled.

By centralizing talent acquisition with iCIMS and adopting iCIMS TextRecruit, Trilogy streamlined workflows, reduced manual data entry, and enabled compliant, two-way text engagement for scheduling and follow-ups. The change improved the candidate experience and recruiter efficiency, delivering a 44% average response rate, a one-hour average response time, and a 50% response rate on a boomerang-employee campaign, helping Trilogy fill roles faster.

Trilogy Health Services

John Turner

HR Tech Analyst