Case Study: Rite Aid achieves scalable, OFCCP-compliant high-volume recruiting with iCIMS Talent Platform

Rite Aid - Customer Case Study

Rite Aid, the third-largest U.S. drugstore chain with 5,000+ stores and roughly 89,000 employees, faced a high‑volume, paper‑based recruiting operation that couldn’t scale for rapid growth or pending acquisitions. Recruiters were bogged down in data entry and spreadsheets, EEO/OFCCP reporting was inadequate, and disjointed processes across locations made it difficult to manage nearly 100,000 annual applications and support organizational change.

Rite Aid selected the iCIMS Talent Platform for its combination of scalable technology and strong service, replacing manual workflows with a single, compliant system that supports corporate, store, and pharmacy intern hires. After implementation the company absorbed the Eckerd acquisition and grew to ~113,000 employees without adding separate systems, recruiters shifted from administrators to talent managers, reporting and time‑to‑fill KPIs improved, and Rite Aid’s career site earned top marks in a Forrester Research review.

Rite Aid

Tom Sheehan

Director, Talent Acquisition