Case Study: Room & Board achieves 15% employee turnover and cuts application time in half with iCIMS Connect

Modern Retailer Keeps Employee Turnover Low, Maintains Beloved Brand

Room & Board, a Minneapolis-based retailer of American-crafted modern furnishings founded in 1980, generates over $400 million in revenue and employs about 980 people across 16 locations and two distribution centers. Although the company has been an iCIMS Recruit client since 2008 and is certified by Great Place to Work, it was receiving a high volume of qualified applicants and had no systematic way to stay engaged when roles weren’t immediately available, relying on manual spreadsheets to manage its talent pipeline.

In 2017 Room & Board implemented iCIMS Connect to centralize candidate relationship management—enabling four recruiters to build function-specific talent pools, send branded email campaigns with visuals and video, and automate outreach. The result: a healthier pipeline, application time cut in half, markedly improved recruiter productivity, and a sustained 15% employee turnover rate versus a 59% retail industry standard.

Room & Board

Lynda Whittemore

Talent Acquisition Manager