Case Study: Wendy’s achieves faster, higher-quality hiring with iCIMS

Inside Wendy’s fresh, never frozen AI recruiting strategy

Wendy’s, the retail/hospitality company headquartered in Dublin, Ohio, needed a recruiting solution that could handle high-volume hiring across nearly 400 restaurants as well as corporate roles. With iCIMS, the team sought a system that was easy for restaurant managers to use and robust enough for talent acquisition teams managing hundreds or even thousands of applications for hard-to-fill positions.

iCIMS implemented AI-powered recruiting tools, including Role Fit, to help Wendy’s evaluate candidates against job descriptions and surface the strongest matches faster. The result was more efficient hiring, better candidate prioritization, and greater confidence in sending qualified candidates to hiring managers, helping Wendy’s staff restaurants more quickly and support stronger customer service.

Wendy’s

Bailey Capper

Director of Talent Acquisition