Case Study: The Cheesecake Factory hires 30,000+ employees with iCIMS

How The Cheesecake Factory hires 40,000+ annually with a great candidate experience​

The Cheesecake Factory needed to keep hiring at massive scale while applicant quality dropped during and after the pandemic. To improve candidate experience and attract better talent, the restaurant chain worked with iCIMS, using its applicant tracking system, candidate relationship management, and text engagement tools.

iCIMS helped The Cheesecake Factory streamline the application from four pages to one, remove the lengthy assessment, and make applying mobile-friendly. As a result, applications now take less than 3 minutes, 60–75% of applications come from mobile devices, and the company continues to hire 40,000+ employees annually while maintaining a strong internal promotion pipeline.

The Cheesecake Factory