Case Study: Chewy achieves 45% faster hiring with iCIMS

How texting keeps candidates close and reduces time to fill by 45% for an e-commerce pet supply company

Chewy wanted to ensure its candidate and employee experience matched the strong customer experience it was known for, while also speeding up hiring. Working with iCIMS, Chewy’s HR team focused on reaching out to talent within 48 hours and using texting as a preferred communication channel to connect with candidates earlier and more effectively.

With iCIMS, Chewy improved response rates by keeping candidates engaged through quick, casual text outreach. This approach helped Chewy reduce its time to fill positions by 45%, creating a better talent experience and faster hiring outcomes.

Chewy