Case Study: Novant Health achieves a 9% reduction in new‑hire onboarding time and $300,000 annual savings with iCIMS

How Novant Health Digitally Transformed Talent Acquisition

Novant Health, a regional healthcare system serving more than four million patients with roughly 30,000 employees, faced growing recruiting complexity as it must hire 6,000–7,000 people annually amid a tightening healthcare labor market. Its legacy on‑premise ATS caused slow performance, manual, paper‑intensive onboarding, limited candidate pipeline automation, and poor analytics — problems that hurt the candidate and hiring‑manager experience and constrained HR’s ability to scale.

Beginning in 2017 Novant implemented iCIMS’ cloud talent platform (Recruit, Connect, Onboard) with extensive integrations and training for over 3,000 hiring managers, replacing costly custom code and third‑party tools with configurable automation. The digital overhaul cut onboarding time by 9% (about $300,000 saved annually), enabled real‑time workforce analytics and candidate engagement (98% of applicants rate the process simple), and supported ongoing self‑administered enhancements (100+ updates) that streamlined operations and improved hiring outcomes.

Novant Health

Amy Southern

Senior Business System Analyst