Case Study: Delaware North achieves improved internal mobility and streamlined hiring with iCIMS

How Delaware North creates a culture of internal mobility

Delaware North, a global hospitality and venue-services company with more than 40,000 employees that staffs sites like Wembley Stadium, Kennedy Space Center and TD Garden, struggled with inconsistent hiring outcomes due to a lack of repeatable processes. Their talent team needed a cost-effective way to centralize recruiting technology, speed up hiring and improve internal mobility across geographically dispersed operations.

Partnering with iCIMS, Delaware North centralized its ATS and streamlined hiring technology, allowing the team to standardize processes, better allocate resources globally and hold focused career conversations. The result was faster, more consistent hires, measurable improvements in internal mobility (tracked via percent of roles filled internally) and a collaborative, evolving partnership that supports retention.

Delaware North

Amy Duncan-Menendez

VP of Talent Acquisition & Innovation Center