Case Study: PSA Airlines achieves faster hiring and a better candidate experience with iCIMS

How an airline staffs more than 550 daily flights to 90 locations by creating a frictionless candidate experience

PSA Airlines, a regional airline and subsidiary of American Airlines Group, needed to compete for scarce talent such as flight attendants, pilots, and maintenance crews while keeping recruiting efficient. Using iCIMS Applicant Tracking System along with Indeed Apply, video interviewing, and text engagement, the company aimed to speed up hiring and improve the candidate experience.

iCIMS helped PSA Airlines streamline applications, replace inefficient phone screens, and communicate faster with candidates. The results included a 55% reduction in application time for flight attendants, a 4-day faster time to fill, and a jump from 40 to 100 flight attendants per hiring class, more than doubling hiring volume.

PSA Airlines