Case Study: Room & Board achieves 50% faster application time and reduced employee turnover with iCIMS Candidate Relationship Management

How a modern retailer maintains beloved brand and keeps employee turnover low

Room & Board is a privately held Minneapolis-based retailer of American-crafted modern home furnishings, with about $400M in revenue and roughly 980 employees across 16 stores and two distribution centers. Known as one of the nation’s best workplaces, the company attracted many qualified applicants but lacked a strategy to keep interested candidates engaged when positions weren’t immediately available.

To solve this, a team of four recruiters implemented iCIMS Candidate Relationship Management to nurture prospects with company news, team updates, and relevant job alerts. The centralized approach cut application time by 50%, helped the company better meet hiring needs, and supports a sustained employee turnover rate of around 15%.

Room & Board