Case Study: Mercy Health achieves faster hiring and onboarding for thousands of healthcare hires with iCIMS

How a Midwestern healthcare system created a faster way to hire and onboard thousands of hard-to-find professionals with iCIMS

Mercy Health, a Cincinnati-based Midwestern healthcare system founded in 1986, employs 45,000 people across 900 practices and facilities. Facing intense competition for nurses, high attrition, and an outdated applicant process that frustrated candidates, hiring managers, and recruiters, Mercy needed a modern ATS to scale recruiting and improve the candidate experience.

By implementing iCIMS Recruit and iCIMS Onboard, Mercy centralized recruiting and onboarding—streamlining offer-to-hire steps, consolidating documents and training into a single portal, and unlocking robust reporting. The change drove measurable gains: about 8,000 more applicants per month, 13,000 new hires in the second half of 2020, job offers delivered one business week faster, and five days saved from offer to onboarding, with plans to add recorded 24/7 interviews and expand internal mobility.

Mercy Health

Paul Kinsey

VP of Talent Selection and Executive Recruitment